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On iPhone: Settings → Cellular → Add eSIM → Use QR Code, then scan the code from your Lettuce dashboard. On Android: Settings → Network & internet → SIMs → Add eSIM. You can also tap the “Install on this device” button from the dashboard on the phone itself. Restart once after installing.

No. Phones bought from us ship with your Lettuce plan already installed. Power on, connect to Wi-Fi for setup, and sign in to your Lettuce account. If you’re porting a number, the port completes during setup.

From your dashboard, open Gateway → Activate replacement device. You’ll confirm the new phone’s IMEI, we’ll retire the eSIM on the old device, and a fresh eSIM appears for the new one. Your number and plan carry over unchanged.

Yes, for phones that don’t support eSIM. Order one from the Activate page and we’ll mail it free; activation takes about two minutes once it arrives.

Most unlocked phones from the last five years are. Dial *#06# to see your IMEI and enter it on the Activate page — we’ll confirm network compatibility, unlock status and eSIM support. Compatibility checks go live with our network partner.

Ask your current carrier to unlock it — by law they must once the phone is paid off and any contract term is met. Most do it online within a day or two. Once unlocked, your phone works with Lettuce Mobile.

eSIM if your phone supports it: it activates instantly and you can’t lose it. Physical SIM if your phone is older or you swap phones often.

Yes. Choose “Keep my number” during activation and enter your current carrier’s account number and transfer PIN. Wireless ports usually complete in under an hour; landline or VoIP numbers can take a few days. Don’t cancel your old service until the port is done — cancelling first can lose the number.

Every carrier issues a number-transfer PIN in their app or account settings (sometimes called a port-out PIN). Your account number is on your bill or in account settings. If you’re on a family plan, the account holder needs to generate the PIN.

Yes. Choose “New number” during activation and pick an area code. The number is live the moment your eSIM installs.

You buy 3, 6 or 12 months of service at once. Longer terms have a lower monthly rate. New customers get their first 3-month plan at the 12-month rate. Your data resets every month; unused data does not roll over.

If auto-renew is on (it is by default), we charge your saved payment method a few days before the term ends and service continues uninterrupted — you’ll get a reminder email first. If auto-renew is off, service pauses at the end of the term and you can renew from your dashboard at any time within 60 days to keep your number.

You can move up to a bigger plan any time; we prorate the difference. Moving down takes effect at your next renewal.

Talk and text keep working. Data slows to 2G-ish speeds until your next monthly reset, or you can add a data pass from your dashboard.

Federal, state and local telecom taxes, 911 fees and the Federal Universal Service Fund contribution — the same items every US carrier must collect. They vary by state and are itemized on every receipt. The plan price never includes hidden “administrative” or “recovery” fees.

Yes. On data plans it draws from your monthly data. The Unlimited plan includes 10GB of hotspot per month.

Use Order status with your order number and email, or open Account → Transaction history in your dashboard. We email tracking as soon as the carrier scans the package.

At checkout you can choose to pay over 24 months through a third-party lender. Approval is instant and based on a soft credit check that doesn’t affect your score. The lender bills you monthly; the phone is unlocked and yours regardless.

30 days from delivery, in original condition with all accessories. Start a return from Returns or your dashboard; we email a prepaid label. Refunds post to the original payment method within 5–7 business days of receipt. Financed phones are refunded through the lender.

Every phone carries the manufacturer’s one-year limited warranty. Within 30 days we’ll swap it directly; after that, warranty service goes through Apple, Google or Samsung — we’ll help you start the claim.

New only, factory-sealed. We never sell refurbished, open-box or used devices.

A nationwide 5G network — we’ll name our partner at launch and publish a coverage map. Coverage matches that carrier’s; during congestion, prepaid traffic may be deprioritized relative to the host carrier’s own postpaid customers.

Toggle Airplane Mode on and off, then check Settings → Cellular that your Lettuce line is on and Data Roaming is enabled. If you’re out of data for the month, speeds are reduced. Still stuck? Open Gateway → Setup & support in your dashboard and we’ll refresh your line.

iPhone: Settings → Cellular → Wi-Fi Calling. Android: Settings → Network & internet → Calls & SMS → Wi-Fi calling. You’ll confirm an emergency address the first time.

Calls and texts to Mexico and Canada are included from the US. Roaming abroad will be available as add-on passes at launch.